Return Policy & Contact

Customer Service

30-day money-back guarantee for any reason

For 30 days after the date of purchase, return your undamaged Lonnovix product and receive a full refund for ANY reason.

Free user support

Not sure how to get your LONNOVIX product to work properly?

Contact our friendly 24/7 online support team for quick solutions.

Email

US: Support@uslonnovix.com

EU:Eusupport@uslonnovix.com

Phone

86+13612834253 
Mon-Fri 9am-5pm (PST)
Mon-Fri 9am-5pm (CET)

Free 1-Year Extended Warranty

Get in touch with us to get 1-year free extended warranty via above contacts.

Limitations

• Our returns and exchange service is limited to all purchases made from LONNOVIX. If you purchased through a different retailer, please contact them directly.

• Warranty-related shipping costs can only be covered in the country of purchase.

If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.

Friendly reminder: When contacting us for help, be sure to have your Lonnovix product handy for troubleshooting!

In the event our exchange policy changes, we’ll be sure to update this page.