Return Policy & Contact
Customer Service
30-day money-back guarantee for any reason
For 30 days after the date of purchase, return your undamaged Lonnovix product and receive a full refund for ANY reason.
Free user support
Not sure how to get your LONNOVIX product to work properly?
Contact our friendly 24/7 online support team for quick solutions.
US: Support@uslonnovix.com
EU:Eusupport@uslonnovix.com
Phone
86+13612834253
Mon-Fri 9am-5pm (PST)
Mon-Fri 9am-5pm (CET)
Free 1-Year Extended Warranty
Get in touch with us to get 1-year free extended warranty via above contacts.
Limitations
• Our returns and exchange service is limited to all purchases made from LONNOVIX. If you purchased through a different retailer, please contact them directly.
• Warranty-related shipping costs can only be covered in the country of purchase.
If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.
• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.
Friendly reminder: When contacting us for help, be sure to have your Lonnovix product handy for troubleshooting!
In the event our exchange policy changes, we’ll be sure to update this page.